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Old Jan 31, 2019 | 10:49 am
  #5  
readywhenyouare
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Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,980
Originally Posted by KenTarmac
How awesome that you got a personal response from Ed. IMHO DELTA is the best run airline in the US, and it shows.
You should read up on Herb Kelleher. He was the founder of Southwest and died a few weeks ago. Many Southwest employees never knew him but mourned his death. Southwest is still doing things "Herb's way" and the airline has never known a dark time. Not to mention they have the most customer friendly policies of any of the airlines.
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