Originally Posted by
Keyser
they typically offer you a minuscule amount to get the bag repaired....if it is truly beyond repair then they ask you for a receipt to determine the value of the bag....if you cannot produce one then they offer you anywhere between 25%-50% of the value you claim the bag was bought for....
The person at baggage claim counter in LHR told me they don't open any claim on behalf of 9W unless the baggage is literally split into two differant parts. This due to the high rate of damaged baggage and low rate of 9W refund. They told me to keep photos and act directly with them.