FlyerTalk Forums - View Single Post - Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Old Jan 28, 2019, 12:37 am
  #460  
joakgarp
 
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Anyone else noticed the lack of consistency among the Marriott properties in their offers for prepaid rates? For instance Ritz Carlton in HK and JW won't allow 1 day free cancellation after making a prepaid reservation which basically means you are stuck with your prepaid reservation if your BRG won't be approved. The majority of hotels in the Marriott portfolio you are free to cancel a prepaid reservation within 24 hours after booking which is great for Brg.
I emailed the hotel and asked why and received a Donald Duck answer "As different rate maybe with different cancellation policy, for 30 days member advance purchase rate offered above, it is not allowed to cancelled or changed after booking. Thank you for your understanding.".

The funny thing is W HK and Sheraton HK do allow 1 day cancellation for prepaid reservations. Same with JW and the Ritz in Singapore.
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