No, the nyet nyet thing is a Russian thing, a Soviet legacy. I think, on the ground in Russia in the places I have been to, they've made a huge amount of progress in a very short space of time. There is a sudden openness and dedication to customer service that I couldn't believe. Then suddenly, I would land on a situation of nyet nyet and was brought back to reality with a bang. But the World Cup did some very good things for Russia last year. I got a lot of the nyet nyet thing from Aeroflot staff in SVO and found it more than vaguely irritating. S7 Airlines seems to be blessedly free of it, with an excellent call center that picks up the phone immediately. So far, in my experience.