FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,074
Once the points are transferred to Southwest - via the monthly end of statement process - they are not your points within your Southwest account.
It is zero to do when you pay Chase. After all, some people only pay the minimum each month. VERY Fnnn STUPID.
100% sure the agent did not say exactly what was in the first post - or was wrong.