Submitted a request for a really straightforward case: advertised rate on hotels.com with no login required showed about 60% of what is available for. Received a reply that claimed they were unable to find the rate. When I checked upon receiving the email, it was there, plain in sight for all to see.
I submitted a second LNF request based on advice here. That request was ignored; I never received a reply.
Incredibly disappointed in Marriott's BRG policy and their usage of "rate not found" to deny rates that are too low for them to support. I have Marriott status but will think twice before thinking their BRG is anymore than the luck of the draw.