Long Story short, I booked Melbourne Marriott in 12/27 using points, after check in I find out rate is low AUD 236 vs 35k Points, so I go to front desk ask them if they can change from a points stay to a paid rate stay, front desk said they can't do, so I just let as is. However in the next day during check out I find out it is a paid rate stay now, but I don't see any transaction for my 35K points credit back, Front desk told me wait few days but 1 month later still nothing happened, I want to dispute this, but on my transaction history there's no 35K points deduct for Melbourne Marriott and since I booked and cancelled a lot points stay, the Marriott website points transaction history it doesn't show you a lum sum points total after each transaction, the Marriott APP will show up the points deduct hotel name, but won't show up it's for which date reservation, so basically it's a mess up.

I called Marriott CSR they said I booked in Nov 1st, however points not deduct from my account (they said I select deduct later option?) I don't remember doing this but I don't have the reservation email so now I have no way to dispute all these. Any suggestions?

Many Thanks!

Just wondering How can I identify each redeem points transaction?



Marriott website will show something like this: and it doesn't show you a lum sum points total after each transaction,

11/01/2018

Rewards

Standard Redemption Rate

11/01/2018, Cancelled 0 Rewards

+0 Points

11/01/2018

Rewards

Standard Redemption Rate

11/01/2018, Cancelled 0 Rewards

+0 Points

10/30/2018

Rewards

Standard Redemption Rate

10/30/2018, Cancelled 0 Rewards

+0 Points

and the Marriott APP will show up the hotel name, but won't show up it's for which date reservation