Originally Posted by
Stranger
The generic description is often inconsistent with the detailed rules.
At one point they had latitude fares ex-FRA for which the generic rule said the standard latitude stuff. But detailed rules included a change fee. I had to change one of these at least once, maybe a couple of times. When pointing out the web site said "change fre" somewhere I would get away with no change fee.
Were you talking to a call centre agent for this?
I guess I should have included YMMV.
But the fare details are king!