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Question: How does one purchase ticket with a specific fare basis

Question: How does one purchase ticket with a specific fare basis

Old Jan 22, 19, 1:05 am
  #1  
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How does one purchase ticket with a specific fare basis

Am trying to purchase a ticket with more favourable cancellation/change fees than the default shown on the Air Canada website. Using Expertflyer, I know the exact fare basis that would work. When I called in and asked for that fare basis, agent had no idea what I was talking about. Is this a case of HUCA or is there some other way I should go about it?

Thanks in advance.

-visitor
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Old Jan 22, 19, 2:34 am
  #2  
 
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You should be able to ask to book a specific fare class. Definitely HUCA.
Of course a travel agent can do it for you or you can try using ita matrix power tools.
Depending on the class you want, you can choose to display eupgrade credits on the AC booking page in the display options . This will give you an option to use fewer credits by booking some higher classes
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Old Jan 22, 19, 5:26 am
  #3  
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Originally Posted by visitor View Post
Am trying to purchase a ticket with more favourable cancellation/change fees than the default shown on the Air Canada website. Using Expertflyer, I know the exact fare basis that would work. When I called in and asked for that fare basis, agent had no idea what I was talking about. Is this a case of HUCA or is there some other way I should go about it?

Thanks in advance.

-visitor
Originally Posted by mendy7511 View Post
You should be able to ask to book a specific fare class. Definitely HUCA.
Of course a travel agent can do it for you or you can try using ita matrix power tools.
Depending on the class you want, you can choose to display eupgrade credits on the AC booking page in the display options . This will give you an option to use fewer credits by booking some higher classes
@visitor

Basically what @mendy7511 says.

Just be aware of some web-only fares, if any.
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Old Jan 22, 19, 6:44 am
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Seems strange even the somewhat inconsistent AC call center struggled with I want XXX-ZZZ in Flex M then ZZZ-YYY in P etc.

Do let us know if a new agent is able to provide what should be a basic request.

And remember that some code could fit into multiple types of fare these days.
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Old Jan 22, 19, 6:55 am
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Originally Posted by jc94 View Post
And remember that some code could fit into multiple types of fare these days.
Fare class yes, but not basis.
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Old Jan 22, 19, 7:20 am
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Originally Posted by yyznomad View Post
Fare class yes, but not basis.
I was wondering how familiar with the term "fare basis" the AC call center was.
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Old Jan 22, 19, 2:17 pm
  #7  
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Thanks to all those who provided input. This is what happened:
1) I confirmed using ITA Matrix website that the fare basis I wanted exists
2) Phoned AC again. This time the agent knew exactly what I meant with fare basis. Questioned me for rationale for wanting higher fare (he initially thought it was for upgrade, I explained it was cancellation flexibility). He went to resource desk, came back, and pointed out that there was a fare, at the same price as AC website, which was cancellable. Tickets issued, all very smooth and effiicient.
3) Received tickets. Of course, tickets do not give fare basis, nor a proper link to fare rules!!! There was however a notation that fare could be changed (clearly something agent had inserted). So frustrating!
4) I use Saudia website to find ticket, print out copy, showing fare basis
5) I printed out ITA Matrix and Experflyer fare rules for that fare basis

So, I got what I wanted, but boy AC is ever so inconsistent in website, issued tickets, ...

-thanks all!
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Old Jan 23, 19, 8:03 pm
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Gets better... I went back and checked the website pricing again, since the price quoted to me on the phone was the same as the web fare, yet agent, ITA Matrix and Expertflyer all indicated it was refundable with $200 penalty.

I did a dummy booking on the website, clicked on fare rules, and saw the fare summary telling me, indeed, that no cancellation/non-refundable:





I then clicked through to detailed fare rules, and now we see:



!!!!!!
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Old Jan 23, 19, 8:09 pm
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Originally Posted by visitor View Post
Gets better... I went back and checked the website pricing again, since the price quoted to me on the phone was the same as the web fare, yet agent, ITA Matrix and Expertflyer all indicated it was refundable with $200 penalty.

I did a dummy booking on the website, clicked on fare rules, and saw the fare summary telling me, indeed, that no cancellation/non-refundable:





I then clicked through to detailed fare rules, and now we see:



!!!!!!
The website generic description is... generic. The detailed fare rules are king.
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Old Jan 23, 19, 8:48 pm
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Originally Posted by yyznomad View Post
The website generic description is... generic. The detailed fare rules are king.
The generic description is often inconsistent with the detailed rules.

At one point they had latitude fares ex-FRA for which the generic rule said the standard latitude stuff. But detailed rules included a change fee. I had to change one of these at least once, maybe a couple of times. When pointing out the web site said "change fre" somewhere I would get away with no change fee.

I nce had a similar issue in a restaurant, same dish at two different places on the menu with different prices. The waiter got very upset, stated running after me with a empty wine bottle when I told him if he did not want my money it was OK with me and I started moving out. He finally let the bottle down when I faced him... And I paid the lowest price and no tip.
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Old Jan 23, 19, 8:51 pm
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Originally Posted by Stranger View Post
The generic description is often inconsistent with the detailed rules.

At one point they had latitude fares ex-FRA for which the generic rule said the standard latitude stuff. But detailed rules included a change fee. I had to change one of these at least once, maybe a couple of times. When pointing out the web site said "change fre" somewhere I would get away with no change fee.
Were you talking to a call centre agent for this?

I guess I should have included YMMV.

But the fare details are king!
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Old Jan 23, 19, 10:15 pm
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Originally Posted by yyznomad View Post
Were you talking to a call centre agent for this?
Yes. And that was a number of years back. Five, ten?
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Old Jan 23, 19, 10:33 pm
  #13  
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Originally Posted by yyznomad View Post
The website generic description is... generic. The detailed fare rules are king.
Originally Posted by Stranger View Post
The generic description is often inconsistent with the detailed rules.
This I did not know - not what you would expect, but...
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