Originally Posted by
yyznomad
The website generic description is... generic. The detailed fare rules are king.
The generic description is often inconsistent with the detailed rules.
At one point they had latitude fares ex-FRA for which the generic rule said the standard latitude stuff. But detailed rules included a change fee. I had to change one of these at least once, maybe a couple of times. When pointing out the web site said "change fre" somewhere I would get away with no change fee.
I nce had a similar issue in a restaurant, same dish at two different places on the menu with different prices. The waiter got very upset, stated running after me with a empty wine bottle when I told him if he did not want my money it was OK with me and I started moving out. He finally let the bottle down when I faced him... And I paid the lowest price and no tip.