Why have my stays stopped crediting?
Beginning with a stay in late December, I've had to write in to get 5 different stays credited now. I've never had to write in before. Today I wrote in and even received a reply that the couldn't verify my stay even though I attached a copy of the folio! What is going on? I stay at Marriott to achieve the elite nights and benefits. If I have to re-prove all my stays it's really a pain in the rear. Anyone have any ideas of what I've stopped doing right? Why did this happen all of a sudden?