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Thread: Marriott loyalty ? Status promised, guaranteed and not assigned later !
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Old Jan 22, 2019 | 9:42 am
  #21  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by MSPeconomist
It sounds like the problem is that Starriott now isn't counting the "nights count double" promo as that would send your nights count from 74 to 103. Is this right?
The crux of the problem here is that they can no longer be manually counted and there is no front line access to the data. Therefore, a manual accounting does not match up with the system counter. I think this and other member data points show that this promotion is being accounted for and thus the discrepancy.

Rest assured that we have not slammed the door on the OP and we are escalating the issue to the loyalty team for further examination.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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