HHQX888

Who is in this same situation as I, all info about status conditions for 2019 published in 2018 told you if you make THIS conditions you will have THIS status in 2019 (LTPEE, PL+Ambassador etc...).

But now you will have answer as sameone put on Sami Chu blog :' here’s your response form Marriott.
” Just a little bump. BTW, we don’t care so please stop asking.” - Arne Sorenson ' .

Last year I have on year counter 100 nights (only in SPG hotels) and waiting extra with Annual Choice benefit till end of year if it will be any problem with my 5night award stay at Corfu I will keep open Annual Choice with extra 5 nights to my 2018 nights counter and on 15.January when it was possible make choice of Annual Choice - I choose 5 nights to my 2018 nights. This mean I will finish 2018 with totaly 105 nights at SPG only network. But today I have answer form WIlliam that sorry 'You will not have PPE+Ambassador 2019 you did not have enough qualifying nights to earn an Ambassador (in 2018)' without any maths explaining what's going on.

In November I made one night stay which push my year counter to 100 nights and starts asking when I will have Ambassador status, no one answer in that case I wrote email to general Ambassador email and have answer :

Emai from 6.December
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Hello Mr. HHQX888,
Thank you for contacting Marriott ambassador service 24.7 support. My name is Drew, I would be pleased to help with your inquiry. Congratulations and welcome to the most embellished level of the Marriott reward family. Thank you so much for taking the time out of your busy day to speak with me today.
After reviewing your account, we do have you formally 100 Nights. Congratulations (again) on achieving 100 nights with SPG this year! What a great accomplishment, as next year you will need to spend at minimum the 20,000 USD to be assigned the ambassador.
At this time the ambassador team has not taken the steps for assignment, I will be reaching out to our specialist for additional help with pairing you to your personalized ambassador. Our department ambassador service 24.7 support is free to offer any help until you have been assigned. The contact as list is [email protected] for you needs until the assignment has taken place. Please allow me the next three business days to reach out to our specialist for your assignment or a specific time to expect an ambassador to formally reach out.
Your valued feedback is second to none as a member of the Marriott ambassador family, thank you for your correspondence & I look forward to speaking again with you.

Warm regards,
Drew
Dxx Sxxx Global M.B.A.
Marriott International
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Email from 7.December
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Hello Mr. HHQX888,
Thank you for your correspondence in reply,
As a note, thank you for letting us know of the competitive opportunity to provide the best experience & customer service in our industry. We will work to establish your trust again with every correspondence and warm welcome we are given.
I have contacted our specialist as needed based on your achievement level in May of this year. Again, may I ask that you allow our specialists the next two business days to ensure your ambassador is assigned & documented for our coordination as well as yours? As a note, regionally we will work together to assist with your status for 2019. We look forward to helping you achieve another 100 nights so we can continue to work together, please let me know how I can offer you any help with your next stay this year, or next.
Again, I appreciate your message, and value your loyalty as a member of the Marriott ambassador family. We look forward to welcoming you with joy again,

Warm regards,
Drew
Dxx Sxxx Global M.B.A.
Marriott International
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Email from 29.December
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Hello Mr. HHQX888,
Thank you for your thoughtful message in reply. I apologize for not reviewing the last correspondence sooner. I have noted this case for follow up.
I have contacted our specialist again for assignment. To my knowledge this process is on going for assignment and review. Your account was reviewed by a team member of our IT team do you have information about this?
Please allow our us additional time to review the request for assignment, t is my hope that our specialist review the internal email soon. However, we are working to complete this request as quickly as possible.
Thank you for your understanding and patience while we work. We look forward to welcoming you into the new year as one of the most embellished members of the Marriott family.

Warm regards,
Drew
Dxx Sxxx Global M.B.A.
Marriott International
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At 2.January (after resending again it from 20.December) I wrote to William with question and few days later I resend my question where is problem and he answered :
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Dear Mr. HHQX888,
Removed per FT Rule 21.

And 21.January (3 weeks) on my pushing message what's going on I have reply :
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Dear Mr. HHQX888,
Removed per FT Rule 21.




Hands fall .... If I know where is problem I would make some nights additionally and I had time for it from mid-November but in this scenario corporate answer is 'We have you and you will not do anything'

MSPeconomist

myperks

joakgarp

All this text and nothing makes sense.
The night counter was showing wrong figures last fall. Did you or did you not complete 100 nights during 2018?
Shouldn't be that difficult to add all of your stays with nights and pick up your calculator.

JackE

According to the info posted, the OP thought (or knew) he had at least 100. Same for Marriott, who said "After reviewing your account, we do have you formally [at] 100 Nights."

HHQX888

My November statment show 99 nights :



On 20.November in my aplication at 'Account Activity' is last one night stay (cash payed night) and after next 5 days after this last stay my counter show 100 nights, and Mr. Drew at 6.December confim that I have 100 nights at SPG. December statment never came to my email. Exactly this same with missing win awards in last sweep game but tis is so small amount that I don't care and it is not worth claim to Marriott. But not asigned new status a big loss of credibility.

HHQX888

Yes, because I have seen similar disappointments in different posts.

MSPeconomist

HHQX888

Yes, because I have seen similar disappointments in different posts.

laxmillenial

2018.

HHQX888

SNA will be usless at this year you will see and I have feeling that thay don't want count award stay 5 nights - to 2019 Ambassador status and keep this benefit till end as last bullet.
I had 100 nights plus five elite nights credit it' totaly now 105 nights. System counter was correct in December 100 nights.
I counted manually and checked the whole year growing up the counter because I expected problems. This is not a counter problem.
Till 18.August I had 94 nights and all was correct, September 5 award nights at Corfu, November 1 night at Krakau, January 15 5 elite nights from Anual Award equal 105 nights at SPG counter.

hhoope01

If you were told you didn't have enough nights to qualify, how many nights did they say you had and how many nights did they say were required to have an Ambassador? That info might help clear up your situation a bit.

MSPeconomist

HHQX888

@ hhoope01 : exactly this is core of my problem, nobody answer me where is problem till last hour. More they in 6.December confirm me that all is OK you have 100nights and week and next week waiting same emails between or calls with question any news ? ... two days ago when my patience has ended I send email to William. After posting this here I have email from William where was info that mybe counter is wrong (Marriott IT quality) and that they calculate by hand my nights and result is 74 nights. If I look at this chart I see at once that in it is missing 'Double Nights, Doble Stays' promo in April-May and calculation don't have extra 29 nights, next 15 min I discover missing 2 nights (multiple rooms) from my February Four Points Cancun stay. After our trip to Cancun I check points activity and nights/stay counter and all was corrected what was missing and looks it is OK, but internal system looks like was not corrected (most mistakes if you work on database manualy forcing overwriting not using forms).

@ MSPeconomist : I am leisure traveler did I need keep all invoices after confirming my status and on points stay you don't have any invoice if you don't pay anything at this hotel (multiple rooms). Yes, I keeep all invoice all year but how long you want collect all papers (privat stays) ?? Printscreens at end of year .... ok you will have info IT problems maybe counter is wrong showing ... past points activity is deleted from system. Exactly this same I had with my question about lifetime year answer was : counter IT problems it was shown wrong at SPG and all is correct now (my life time as Platinum still show amount years from 01.JAN.2018 at SPG counter and we have near end of JAN.2019).

MSPeconomist