Originally Posted by visitor

Am trying to purchase a ticket with more favourable cancellation/change fees than the default shown on the Air Canada website. Using Expertflyer, I know the exact fare basis that would work. When I called in and asked for that fare basis, agent had no idea what I was talking about. Is this a case of HUCA or is there some other way I should go about it?

Thanks in advance.

-visitor

Originally Posted by mendy7511

You should be able to ask to book a specific fare class. Definitely HUCA.
Of course a travel agent can do it for you or you can try using ita matrix power tools.
Depending on the class you want, you can choose to display eupgrade credits on the AC booking page in the display options . This will give you an option to use fewer credits by booking some higher classes