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Old Jan 18, 19, 1:54 pm
  #8  
Dav77
 
Join Date: Jul 2018
Location: Italy
Programs: Accor Plat, Marriott Plat, IHG Plat, Amex Plat, Alitalia CFA, Emirates/Oman air Silver
Posts: 1,145
Originally Posted by Travel4Love View Post
Just as a datapoint in the beginning of January I had one stay at a Fairmont and one stay at a Swissotel. At check-out I specifically asked both times whether the stay would post and was told not to worry. Neither stay posted. That was the bad news. The good news: When I contacted customer service through the online form with a copy of my receipt, they reacted immediately and it took less than 24 hours for the points to post.
is now the online form working ?

It was not working until some days ago.
Dav77 is offline