Accor Le Club Points Not Credited

Old Aug 31, 18, 1:23 am
  #1  
Original Poster
 
Join Date: Jan 2016
Location: Manila Philippines
Programs: IHG Spire Royal Ambassador, Le Club Accor Gold, Shangrila Golden Circles Diamond
Posts: 24
Accor Le Club Points Not Credited

I have spent almost 70 Nights (Non-consecutive) in an Ibis Hotel in the Middle East over the past 3 months.

However, out of these 70+ Nights, only 12 have been credited to my account.

I have contacted the Customer Service thru the website (with scan of bills); i have not received any feedback.

I emailed the Hotel and have not received any feedback either ...

Is there any other way to claim these missing points ? Is it always so difficult to claim for missing points / nights ?

I am an Spire Royal Ambassador with IHG, and had decided to go for Ibis instead of Holiday Inn in order to get my Accor Platinum Status (As I have already secured my IHG Status for next year). I am now wondering if it was a good idea.
tarek.h is offline  
Old Aug 31, 18, 7:20 am
  #2  
 
Join Date: Jan 2017
Programs: IHG - spire amb, Marriot - tit, Radisson - plat, Hilton - gold, Accor -gold
Posts: 269
It might take them a couple of weeks to reply. This is normal with Accor poor customer support service.
dimon84 is offline  
Old Aug 31, 18, 5:18 pm
  #3  
 
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 792
Points ( nights ) should be credited at the end of each stay period.
Were the points credited for the first set of stay nights or just random ?
I have had to go back to hotels in the past to get them to post the points as they "forgot".
It may be the receptionist ( was in my case ) did not release, as we had already left .....
hotel_user is offline  
Old Aug 31, 18, 8:36 pm
  #4  
 
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,356
The final entity who credits your nights/points is the Hotel. Going through Customer Support may be necessary once the Hotel fails to address the issue and you have another layer to put your pressure on.

Accor is years, centuries some might say, behind the Customer Support any customer gets from other chains.

You may get what you are due, as long as you are prepared to, yourself, follow up the issue, again and again. Note everything down, any small interaction, in writing and have it inserted into your case. After 30 days, request a supervisor to be in the loop, if at all possible.
pb9997 is offline  
Old Aug 31, 18, 9:06 pm
  #5  
 
Join Date: Sep 2016
Location: Canberra Australia
Programs: AccorPlus Plat
Posts: 120
Originally Posted by tarek.h View Post
I have spent almost 70 Nights (Non-consecutive) in an Ibis Hotel
I will be in a similar situation next year so would be very interested in hearing if you have any success in having your nights credited, good luck!
Firsttime4me2 is offline  
Old Sep 1, 18, 4:51 am
  #6  
 
Join Date: Jul 2018
Location: Italy
Programs: Accor Plat, Marriott Plat, IHG Plat, Amex Plat, Alitalia CFA, Emirates/Oman air Silver
Posts: 1,188
Normally when I send invoice to Accor customer service by the form on website, they credit night/s points in 2/3 days maximum
Firsttime4me2 likes this.
Dav77 is offline  
Old Jan 18, 19, 12:32 pm
  #7  
 
Join Date: Oct 2012
Location: Tæt på Dyrehaven
Programs: SK Gold
Posts: 232
Just as a datapoint in the beginning of January I had one stay at a Fairmont and one stay at a Swissotel. At check-out I specifically asked both times whether the stay would post and was told not to worry. Neither stay posted. That was the bad news. The good news: When I contacted customer service through the online form with a copy of my receipt, they reacted immediately and it took less than 24 hours for the points to post.
Travel4Love is offline  
Old Jan 18, 19, 12:54 pm
  #8  
 
Join Date: Jul 2018
Location: Italy
Programs: Accor Plat, Marriott Plat, IHG Plat, Amex Plat, Alitalia CFA, Emirates/Oman air Silver
Posts: 1,188
Originally Posted by Travel4Love View Post
Just as a datapoint in the beginning of January I had one stay at a Fairmont and one stay at a Swissotel. At check-out I specifically asked both times whether the stay would post and was told not to worry. Neither stay posted. That was the bad news. The good news: When I contacted customer service through the online form with a copy of my receipt, they reacted immediately and it took less than 24 hours for the points to post.
is now the online form working ?

It was not working until some days ago.
Dav77 is offline  

Thread Tools
Search this Thread
Search Engine: