I didn't read this entire thread or find anything useful via search, but I'm wondering if this has happened to anyone and if you've had any success at getting it resolved. I haven't really looked at my activity very closely in months. I noticed stays were posting, but that's all. Today I noticed something way off.
Let's say my folio is $500 after parking, taxes etc. but the room rate is $150 and I stayed 3 nights. My stay posts as 450 points + 0 Elite + 500 Bonus (welcome amenity?) = Total 950. Clearly way way off.
Points should be 4500 + 3000ish Elite + 500. (why are some 500 and others 1000 now?) Total = 8000. So every single stay since mid-August has been this way. I called ambassador line and they are doing an "audit" on my account so we'll have to see what comes back from that. But it's clearly way way off. Right?