FlyerTalk Forums - View Single Post - HELP with AA traveler documents vs. passenger info mismatch AFTER first flight seg!?
Old Jan 16, 2019 | 4:00 am
  #7  
5.9LITRE
 
Join Date: Feb 2006
Posts: 425
Originally Posted by hipquest
I was a bit surprised that during the current shutdown my husband's passport renewal was turned around in a week, overnighted application on 12/28/2018 to passport delivered on 01/04/2019.

To OP, have you called AA to have your information confirmed and re-entered by a CSA? I went through a period a year or so after I got married (2000) where I got the SSSS code every time I flew even though everything had technically been changed, A wonderful USAirways agent spent time to dig down and found one record that still showed my maiden name.that seemed to be triggering the flag. No idea if this is the cause of your issue but a lot of updates have been happening. Perhaps a hard refresh of your account could help?
I called and they said nothing to change everything is fine and there is no history of a recent change.

Also, they tell me it is purely coincidental but I was randomly selected on EACH segment for SSSS and also randomly selected by customs each direction for full bag search...what is going on? Customs/immigration asked if I booked a one way or different airlines (didn’t) and said the SSSS and them are totally different and it’s just a coincidence.

My AA address is a PO mailing address, but that hasn’t changed recently so doubt it is that. When I check in sometimes the passport expiration date is wrong and it says resident state is something different but doubt it is that. Maybe it is simply that I can’t check in which throws a flag - customs screen said not checked in or no checked bag. Ugh.
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