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Thread: OSM - Onboard Service Manager on AC flights
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Old Jan 12, 2019, 2:14 pm
  #63  
Adam Smith
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
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Originally Posted by rehoult
For anyone interested, the Union's grievances over the OBSM program were heard last summer and the ruling was issued on Monday: https://gallery.mailchimp.com/6c7637..._2_Rulings.pdf

In sum, the program is allowed to continue, subject to some modifications on union representation and scoring disclosure.
A very interesting read, thanks for sharing.

I'm glad to see AC's effort to enforce customer service standards won't be materially derailed by the union, although I'm surprised that so few SDs failed to meet expectations. I guess the bar for meeting expectations is lower than I would have expected.

Anyone want to guess whether @yyznomad's favourite, serial food burning, SD was one of those who ended up getting demoted?
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