Originally Posted by
Lisa L
called and no cigar, They didnt seem to be any more helpful than chat but Ill keep trying!
One thing you can do is to use ExpertFlyer - they have an excellent Award & Upgrade search. Simply search your route for the right class (Z for First upgrades, D for Business) and create an alert, it can e-mail you when things become available. Free for 7 days and USD 10 per month after, and you can turn it on and off subscription as you wish.