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Thread: Hilton Best Rate Guarantee or BRG
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Old Jan 9, 2019, 5:22 pm
  #15  
Schwann
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
Originally Posted by teo1991
Got this reply after sending my BRG:I apologize we base the price on the rate before taxes not after. I regret we are unable to process your claim.

Just send a screenshot back to the agent and and fingers crossed it would get matched else just bad luck then since the price difference is less than 5%
Just cancel, if you can, and make a new reservation. It’s a lottery to get a competent agent.
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