FlyerTalk Forums - View Single Post - Downgraded From Club Level Room At Ritz Carlton
Old Jan 9, 2019 | 4:05 pm
  #26  
Zelucifer
All eyes on you!
10 Years on Site
 
Join Date: Jun 2015
Posts: 348
Originally Posted by OUTraveling
So far the RC representative has confirmed I am staying in a Club level room again, but has not stated if it was due to their gracious +$75 upgrade charge I was billed nor if my upgrade will negate the AMEX FHR benefits. I will flat out dispute the $75 additional charge in addition to a $100 resort credit if I do not get my benefits. Honestly, this entire thing is frustrating.as I have spent about an hour and half to get to where I am.


Again, why haven't you contacted FHR? They're essentially your travel agent in this instance.
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