My friends will be traveling there as 2 adults and 2 kids. They told them that 4 people can’t be in WV and a paid room upgrade is necessary. I thought a bunch of family stayed in WV. Is this new?

heres the email from Conrad

Please kindly noted that Maximum occupancy per Water Villa is 3 adults or 2 adults and 1 child, we cannot accommodate 4 people in a Water Villa.

It is with great pleasure to offer a Hilton Honors member’s advance purchase discounted upgrade supplement, should you wish to enjoy your stay in one of below Villa Category.

2 adults and 2 children can accommodate in a Deluxe Beach Villa, Retreat Water Villa and Family Water Villa.