Originally Posted by
TravellerFrequently
Had a couple recently from some Christmas hampers I ordered. I got quite a big discount on the hampers so wondered if that was the reason. Did not have the energy on this occasion to challenge.
If you used a voucher code to obtain the discount then that is probably what results in the Avios being reversed - I've been caught out with this a couple of times. Querying reversals or missing transactions is very simple now and takes no more than a minute per transaction providing you are able to locate emails with confirmation or orders etc.