Originally Posted by
1fan
I also would never expect a benefit that's not in the T & C. Then slam a Hotel for not giving you more than you deserve in my opinion disgraceful. I love the Grand Hyatt Singapore A+ in my book
In my book, it’s been a C- to D- in fixing matters when it fails to even deliver what it was supposed to deliver. This hotel used to be rather notorious for shorting “Guest of Honor” reservations and then not responding to routine complaints about that.