Originally Posted by
tobiashenry
Hello,
I booked my parents SU flights from HKG/SVO/LED with 1 hour and 30 minutes of transfer time in SVO. Just realised that they have to travel within terminals and recheck baggage. Can anyone share the experience and in the case of missed connection due to immigration/weather, are rebooking easy for SU agents in SVO?
Absolutely not. SU agents will tell them it's their fault they missed the connection and the remainder of their ticket is now worthless.
If you still have an option to cancel this booking, I would advise it. Otherwise, your parents will need to do whatever it takes to make that connection - not always easy at SVO.