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Old Dec 28, 2018 | 1:42 pm
  #25  
MrMan
 
Join Date: Dec 2000
Location: Dallas, TX, AA 3MM EXP, WN
Posts: 1,808
Mobile Key procedures not trained

Does anyone else have issue with consistency/issues with mobile key procedures at local properites. The whole point is not stopping by front desk. Some properties say you have to stop and show ID, some don't. I would think a secure phone on a Marriot site would be more secure than a ID which can be faked. For example Renaissance Schaumburg does not require stop, yet down the road Renaissance Downtown Chicago does to show ID. If you park at Marriott Suites O'hare you have to stop by front desk for a pass to get out of the parking lot. All properties consistently don't give lounge access and have to get key to lounge to access.
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