Originally Posted by
matravelguy
No luck at all. I emailed research@starwoodhotels on December 6 and got an automatic reply email saying that it can take "up to 10 business days for a response." Still haven't heard back, and it's now been something around 12-13 business days (depending on how you count Christmas Eve - I won't hold that against Marriott, but 10 business days expired on the 20th anyway). I'm not optimistic that I'll hear back within the next few months even, but I'm willing to be pleasantly surprised......
My impression is that Marriott is simply overwhelmed by missing stays due to IT issue. I have been patiently waiting and often hear back from Marriott after 30-45 days.
I think Marriott does try to get back to you. It just takes a while.
For December 6 filing, you should hear back sometime in January. Interesting to note:,missing stay requests filed via web link seems to process faster.