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Thread: Citi Secure Message - now read only?
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Old Dec 25, 2018 | 8:07 am
  #68  
Robl
10 Countries Visited20 Countries Visited30 Countries Visited10 Years on Site
 
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
Originally Posted by NTP9766
After 12 days, I still hadn’t received any confirmation of the bonus match (mail or email), so I chatted with Citi again. The CSR checked my account and copied/pasted the text confirming the 15k match approval, then gave me an extra 1k out of the blue for good measure.
I used the SM workaround twice on 12/11 then 12/15. Missed several phone calls from them then got a letter yesterday informing me I would get the additional 15K.
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