Originally Posted by araknis

My claim was approved by SPG legacy rep, but resort fee was added to base room rate. I called SPG BRG and agent stated resort fee was a "hidden" fee by Travelocity even though line item stated "resort fee". Agent stated even if I was correct, the claim has been processed and there is nothing she could do. After asking for more clarification she hung up on me. I called back and next BRG agent confirmed resort fee was added to base room rate incorrectly and would correct the claim right away. Wow, what a difference in 2 agents.