Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,587
Just did a one-night stay here prior to a cruise. tl;dr it's perfectly cromulent for an overnight stay if you aren't too choosy and set your expectations to 4P.
Free airport shuttle, but you have to call to request it.
No upgrade at check-in (noon) despite suites available for booking. Question: I know in general that available for booking doesn't necessarily mean it's in the upgrade pool, but it's a 4P, how many suite types do they have? Or does the conventional wisdom mean, even in the lowest type of suite, the upgrade pool may only be a subset of available rooms?
Anyway it was a one-night stay, so I didn't make a stink about it, but I did point out they were available on the web site. FDC said "oh, since the Marriott merger things are sometimes weird, I think we might even be oversold tonight." Note there were still both regular king and 2 queen rooms on the app, as well as the aforementioned suites. This was also true when I checked back out of curiosity around 5pm. At 11pm the suites were no longer bookable but the regular rooms were still there. Shrug.
Asked about transfer to cruise port the next morning and was directed to use an iPad bolted to the end of the reception desk which was connected to the web site of their transportation partner, $8pp. (The receipt comes from "Ways FL" but the podium out front says Alianza; they say they're in the middle of a name change.) Pick-up was on time the following morning and carried out efficiently.
The room had a distinct musty smell, which granted it's Florida, but maybe it doesn't get much ventilation when vacant.
FDC had asked if we wanted points or breakfast but then immediately offered "actually let me give you both, since there was no upgrade available" which was nice of them. Things seem to have improved since post 35 upthread as I found the breakfast to be fairly reasonable, if also somewhat disorganized. There were no tables open so we asked if we could sit at the bar; they said sure, took my plat breakfast chit and gave us seats, which we returned to find other people sitting in and my chit was gone but they still had theirs. They received a $0 bill, we were apparently going to get charged. I pointed this out to our server, who came back with a chit and said "is this one yours?" "No, our last name is ___" and she walked away and muttered under her breath "I'll just use this one" ¯\_(ツ)_/¯
Misc. dining recommendation: we tried a nearby establishment called "KUBO asian fusion street food and sushi" picked mostly at random for the qualities of being a non-chain restaurant within walking distance and found it to be quite good.