Originally Posted by
decentmove
Wow. Can it get any worse!? That's the lowest blow I've read about in a while amidst all the other nuisances coming forward with the whole thing. Couldn't you prove anything to them with the help of your reservation confirmations which you received by e-mail?
I had reservation confirmation email from spg.com as well as BRG/LNF approval email. BRG/LNF can only be booked via spg.com or marriott.com. Nevertheless, Rewards rep didn't consider those as proof and still insisted that I booked via third party.
After I finally got one-time-exception, that Rewards rep ended phone call with "please be sure to book direct next time in order to receive stay/points credit".
I didn't want to argue further as my account received one-time-exception.
