Clearly the new standard of customer service is that of the horrible rep I spoke with today, who told me:
- the hotel is always right, not the customer
- the published terms and conditions mean whatever she interprets them to mean
- if I challenge her, she will write disparaging remarks in my account
I would be ready to abandon ship here but for my relationship with a number of excellent legacy starwood hotels I visit frequently - anyone have any experience migrating to Hyatt?