Originally Posted by
hotelboy
Hate to break it to y'all but all of the major chains have a CRM platform that hotels and the corporate call center can share information. If you are a chronic complainer we know about it. On the other hand if you are a great guest we know that too.
I think it’s pretty obvious that they all have it, but maybe it gives the OP an opportunity to start with a new chain with a clean slate. It sounds like the OP and Marriott need a break in their relationship to see other people.