I think I've had this work another way on me, so I am not sure about your claims that all of the comments are 'negative'.

I stepped into a particular Courtyard for the first time and the FD agent asked me to wait a second during my check-in, and made a phone call. few seconds later, out comes the GM who wants to greet me in person, handed my wife and I bottles of juice that we like from the lobby cafe, and said that he had "looked at my profile" prior to my arrival and wanted to welcome me personally.

I stay frequently at another property nearby and had largely avoided the courtyard simply because I prefer full-service hotels. I guess he must have noticed this, together with some comment on there about my love for kiwi juices.
I didn't mind it at all.