Originally Posted by mikebor

Your attitude about this sums up the problem exactly. Basically in your lovely view be a stepford guest, don't dare complain, don't get frustrated when there is subpar service when paying sometimes in excess of $500 a night or more at a hotel. Just grin and bear it, thank you sir or ma'am can I have another type attitude because if we dare not be a perfect guest we deserve to be inputted into that CRM system for all of Marriott to see. Without any dispute from us whether what they put in it is even accurate or true. In your eyes we all deserve it. Got it, thx for your thoughts.