Originally Posted by
estnet
So my response to this (unless it hasn't really impacted your stays) is to find another place to spend your money. They have demonstrated over and over that they really don't care about their "loyal" guests
Starting to really feel that way doesn't it? Much harder to want to do though when I have Lifetime PP Status and an Ambassador. And like I mentioned, the vast majority of properties I stay are fine. It's just the few that write untrue or exaggerated stories and these negative comments keep piling on. It's not like this stupid internal system has both good and bad comments. No it's only negative so the perception is from someone reading it is that the guest is terrible. It's just a shame. It really is.