Originally Posted by
SeeBuyFly
I asked why they would not close my acct while they had closed other people's. She said "Your account has offers associated with it". Makes no sense, and Citi agents make stuff up, but it's possible that some accounts are flagged as 'must try to retain' or something like that.
That makes sense. It's possible that if you have retention offers they won't close it until you talk to a retention rep. With no offers, it's possible that anyone can close it. (I'm not saying that this is true, just that it is possible, and seems to be what the rep implied)
Call and see what the offers are
There is a whole thread about retention offers...