FlyerTalk Forums - View Single Post - Introducing the official SWISS Lurker

Dec 20, 2018 | 5:41 am

#2019

SwissInternationalAirLines

Company Representative - Swiss Airlines

Join Date: Jun 2009

Location: Zurich / Switzerland

Programs: Miles & More (LX)

Posts: 888

Dear Flyertalker,

Again, please accept my apologies for my absence during the last couple of months.Since the year is ending now, I thought it is a good time to refresh our initial intend to have an official SWISS representative here on Flyertalk.

Some points to raise:Flyertalk is part of our Social Media strategy and we are aiming to keep the handling of the forum internally within SWISS.My name is Franziska, working for SWISS since 8 years. I am responsible for the SWISS Social Media Dialog and Service – basically I am managing the reactive activites on SWISS Social Media channels with my Marketing and Customer Services lenses. Occasionally my colleague Leslie helps out here on Flyertalk during my absence.

What will we be doing?
We will try our best to answer any questions that need a response or some sort of clarifications from SWISS. This will only be possible on this offical SWISS thread. We are happy to gather your suggestions on product innovation or how to overcome the rising complexity in the airline business and its products.

My personal wish is that we keep Flyertalk as a channel that focuses on things that we do well. I am sure there are tons of things that SWISS is actually doing pretty well

I am keen on your frequent flyer expertise and feedback.

What won’t we be doing?
We won’t be able to handle individual complaints or question any decisions that have been made already within the company. We are not aiming to make Flyertalk another complaint channel. We are unable to search for any threads individually openend by one of you. Please bear in mind that I wont be able to offer you a 24/7 service.

Talking about end of year, I would like to take this opportunity to wish you a joyful holiday season with your family and loved ones. Merry Christmas and have fun at New Year’s Eve.

All the good things,
Franziska
SWISS Intl' Air Lines

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