Upgrade DP
Have OC1-5 successfully upgraded to new cat 5.
called UK first, gentleman really know what he’s doing as soon as I told him I have old certificate. Said no on upgrade only convert to 1-4.
called us platinum line got put on hold for 30min and I gave up
called uk again, lady picked up, basically she need to ask for everything, and 2 hold and 20 minute later I have an cat 5 LC hotel booked. Didn’t deduct any of my point which I thought was weird but nice.
Saw briefly partial package 5 was in my account, after booked hotel is gone.