Originally Posted by
Jagboi
In my limited disruption experience WS has always handled it better than AC. WS was "Git 'er done" and AC was "Computer says no"
In my limited experience WS has actually been bad. Possibly more dishonest than AC. After a delay that would result in misconnection and a 24 hours delay to final destination if keeping the same itinerary and first WS flight, started by denying the delay, inventing all sort of excuses as to why it was not possible to check in on the connecting flight. Until I had them call a manager who admitted. And accepted to rebook on another airline, mitigating the issue.