We just have to realize the fact that the “surprise and delight” program was really extended to the Polaris hard product. You are surprised and delighted when you get a Polaris hard product but certainly expect the old worn product on most flights. The Polaris lottery so to say.

having said that - the soft product downgrades over the last two years have been disappointing.

Flying mainly out of IAH - the hard product has been far and few between for this GS.