Old Dec 17, 18, 4:55 pm
Join Date: Jan 2017
Location: San Antonio, TX
Programs: United GS, Marriott Bonvoy Titanium
Posts: 96
We just have to realize the fact that the “surprise and delight” program was really extended to the Polaris hard product. You are surprised and delighted when you get a Polaris hard product but certainly expect the old worn product on most flights. The Polaris lottery so to say.

having said that - the soft product downgrades over the last two years have been disappointing.

Flying mainly out of IAH - the hard product has been far and few between for this GS.
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