Originally Posted by
kkua
Okidoki… just backtracking. I’m a DL top tier Diamond 2MM flyer. The orig NBO-JFK schedule went from daily to 4X weekly. My flight no longer operates on the day I’m ticketed to fly. Rerouted NBO-LHR-JFK (KQ/AA combo). I would rather have KQ/AF via CDG or KQ/KL via AMS. I’m getting nowhere with their call center in India. Does anybody know if there’s a rule to reaccomodate routing on SkyTeam carriers?
There is no rule that requires to reaccommodate you on a SkyTeam carrier, I'm surprised they chose to reroute you on AA rather than AF/KL or even DL from LHR, as [MENTION=189671]flying_blue_white_red[/MENTION] mentioned if you have the time I would try their online options as they are rather efficient.