Help with KQ schedule changes
Dec 16, 18, 9:28 pm
#1
Original Poster
Join Date: Mar 2004
Location: NYC, ROC, HNL, PEN, BKK, KUL, SIN (check out http://my.flightmemory.com/kkua)
Programs: DL Diamond charter member; 2 million miler (45% from NWA, 2MM achieved 5/2018)
Posts: 682
Help with KQ schedule changes
My daily NBO-JFK flight has changed to 4 times weekly and I’m being rerouted to connect with a non-SkyTeam carrier. Can anybody help? Does anybody know if there’s a proper heading to find help with KQ operations?
Dec 17, 18, 3:12 am
#2
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,377
Did you contact KQ? I'm not sure what type of help you are seeking? All the ways to contact them are listed in their website as well as you should have received an e-mail with the schedule change and who to contact to discuss options if you do not like how they rerouted you.
What's wrong with being rerouted on a non-SkyTeam carrier if that's the fastest route to your destination?
What's wrong with being rerouted on a non-SkyTeam carrier if that's the fastest route to your destination?
Dec 17, 18, 7:04 am
#4
Original Poster
Join Date: Mar 2004
Location: NYC, ROC, HNL, PEN, BKK, KUL, SIN (check out http://my.flightmemory.com/kkua)
Programs: DL Diamond charter member; 2 million miler (45% from NWA, 2MM achieved 5/2018)
Posts: 682
Okidoki… just backtracking. I’m a DL top tier Diamond 2MM flyer. The orig NBO-JFK schedule went from daily to 4X weekly. My flight no longer operates on the day I’m ticketed to fly. Rerouted NBO-LHR-JFK (KQ/AA combo). I would rather have KQ/AF via CDG or KQ/KL via AMS. I’m getting nowhere with their call center in India. Does anybody know if there’s a rule to reaccomodate routing on SkyTeam carriers?
Dec 17, 18, 7:37 am
#5
Join Date: Nov 2008
Programs: Flying Blue, Diamond Club
Posts: 759
When is your flight?
If it's soon maybe you should try their chat service online - which seems pro active at dealing with this kind of issues?
Admittedly I have never had to use it but some relatives got a prompt answer and everything was fixed in no time!
https://kenya-airways.custhelp.com/app/chat/chat_launch
PS: Depending on the day, and your negociation skill you can get an all AF routing!
If it's soon maybe you should try their chat service online - which seems pro active at dealing with this kind of issues?
Admittedly I have never had to use it but some relatives got a prompt answer and everything was fixed in no time!
https://kenya-airways.custhelp.com/app/chat/chat_launch
PS: Depending on the day, and your negociation skill you can get an all AF routing!
Dec 17, 18, 10:56 am
#6
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,377
Okidoki… just backtracking. I’m a DL top tier Diamond 2MM flyer. The orig NBO-JFK schedule went from daily to 4X weekly. My flight no longer operates on the day I’m ticketed to fly. Rerouted NBO-LHR-JFK (KQ/AA combo). I would rather have KQ/AF via CDG or KQ/KL via AMS. I’m getting nowhere with their call center in India. Does anybody know if there’s a rule to reaccomodate routing on SkyTeam carriers?
Dec 17, 18, 11:04 am
#7
Original Poster
Join Date: Mar 2004
Location: NYC, ROC, HNL, PEN, BKK, KUL, SIN (check out http://my.flightmemory.com/kkua)
Programs: DL Diamond charter member; 2 million miler (45% from NWA, 2MM achieved 5/2018)
Posts: 682
The most efficient would be AMS with only a MCT (minimum connecting time) of 50 minutes. Then followed by CDG because everything is under SkyTeam roof. The Heathrow connection involves arriving in LHR-4 and departing LHR-3. The MCT for this is usually 120 minutes, and my layover is 3 hrs.
