Originally Posted by
serfty
This is a known issue for multiple PAX award booking. It has happened to many people.
Strangely enough it is likely because it is an automated process with no human intervention.
You have to call to get it fixed.
Thanks.
Seems strange that QF doesn't fix a known issue if fully automated process!
Or insert a QA process to check the system if they can't fix the real problem, rather than relying on the customer to chase an under payment.
Took 90 minutes to speak to QF (see other thread) to challenge the under payment, which is why apparently simple things like this, which (1) shouldn't happen in the first place (2) are very inconvenient to fix, are a pain in the lower dorsal region...
If a known fault not only are they knowingly scamming their customers but also creating more inefficiency in their hopelessly under resourced call centre operations when customers make calls that shouldn't be needed in the first place...and now an extra wait to get the cash back...