Originally Posted by wandertheglobe

I was on the HKG-DFW AA 126 12/15 and had a milage + copay upgrade request in, was fairly high on the list so thought the odds of clearing was pretty good. There were 51 on the upgrade list. In the end those that cleared (from the upgrade list on the AA app) were #1 and #'s 19-28, completing skipping #'s 2-18. I don't understand how this would ever occur, why bother publishing an upgrade list at all if it is not going to be used? What do you have to do, keep calling the AA desk and asking or checking in with the gate agent? I have politely inquired at the gate in the past and the agent typically would just say they are working on it or watch the list, so didn't do that this time. I had a good seat for the flight but was looking forward to the (very rare) upgrade opportunity. I just don't understand the logic used where most of the top 20 on the list are skipped. Will be interesting what AA says about it.