FlyerTalk Forums - View Single Post - Winnipegger surprised WS bag fees charged in CAD on trip to U.S. but USD on return

Dec 13, 2018, 1:32 pm

#6

aerobod

Join Date: Mar 2010

Location: Calgary

Posts: 1,444

Quote:

Originally Posted by tcook052

However, airline passenger rights advocate Gabor Lukacs said GST aside, Augert wasn't treated fairly.

"The passenger was overcharged here," he said. "She was charged more than what WestJet's terms and conditions permit."

Lukacs pointed to WestJet's own document, which states "all fares and charges are stated in the currency from which the passenger will initiate travel."

WestJet acknowledged Augert's travel originated in Canada.

As the statement "all fares and charges are stated in the currency from which the passenger will initiate travel." is in rule 80 "Application of Fares and Routing", it doesn't directly address ancilliary charges outside of the fare, such as baggage. WestJet doesn't charge for baggage inside the fare, but at the Point-of-Sale for check-in. Lukacs really needs to read the whole tariff to make sure he has the full context, especially now with his partisan lobbying as a consultant to Flair, as it otherwise just erodes any credibility he may otherwise have.

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