Winnipegger surprised WS bag fees charged in CAD on trip to U.S. but USD on return
#91
A FlyerTalk Posting Legend
Original Poster
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,417
Why is it utterly ridiculous? WS is not getting all of the $3K? If you don't want to pay the $30's US, take carry on. It part of today's world. Cheap airfares don't allow airlines to give services away. You can always buy the higher fare ticket that gives you a free bag. You must go crazy on hotel resort charges, if this small baggage fee change is effecting you this much.
#92
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
Rick, you seem to love to give all your money to WJ because you like to fatten their bottom line. WJ needs people like you. Why bother coming on here to spew the corporate cool-aid as an apologist? This is a forum for people to minimize spending and maximize benefit, not the other way around.?
What do you expect them to do? I can answer that for you. Because you are impacted and take it as a personal affront your you and apparently on behalf of all passengers, they should charge less. Well, let's expand the benevolence to free food, no cost for Plus, Plus for 1/2 the cost of economy, and more. Limo service point to point? They are a public company that is doing weakly. They are changing that. You don't have an alternative and they know that.
The market devolved to people wanting Greyhound fares (how's Greyhound doing?) and Cadillac service. That worked less than well. So guess what? It's gone, kaput, done for, extinct. Greed and entitlement killed all the opportunity.
#93
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,908
Memo to WestJet:
I have booked the same accommodation for next year. We've been coming to OGG in January for almost 15 years, almost always used the WS flight because I hate the AC redeye going home. This year I got whacked C$250 in bag charges, also paid I forget how much for exit row seats one way and regular seats the other.
I haven't booked air for next year yet, but three things have happened that will affect what I do:
Ball is in your court.
I have booked the same accommodation for next year. We've been coming to OGG in January for almost 15 years, almost always used the WS flight because I hate the AC redeye going home. This year I got whacked C$250 in bag charges, also paid I forget how much for exit row seats one way and regular seats the other.
I haven't booked air for next year yet, but three things have happened that will affect what I do:
- My WS Gold status match lapsed at the end of Oct 2018;
- AC has added a daytime flight;
- I have regained my AC E35 status, which gives me, among other things, seat selection, 50% discount on preferred seats, three checked bags, and a Bistro discount code.
Ball is in your court.
First time in at least 20 years I’ve made an AE booking and not been PO’d at the end of it.
#94
Join Date: Sep 2017
Posts: 231
On an oddly related note to the original topic, I just noticed that WestJet is charging different amounts for seat selection on the same route, depending on the direction. Eastbound seats (YYC-YYZ) are a couple of dollars cheaper than Westbound (YYZ-YYC) on the same plane (787).
Go figure.
Go figure.
#95
Join Date: May 2006
Posts: 973
On an oddly related note to the original topic, I just noticed that WestJet is charging different amounts for seat selection on the same route, depending on the direction. Eastbound seats (YYC-YYZ) are a couple of dollars cheaper than Westbound (YYZ-YYC) on the same plane (787).
Go figure.
Go figure.
#96
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
Could be the jet stream tax. How much is the difference? I want to see if it's as petty as what I read on the Southwest forum where someone rebooked for $4 fare difference.
#98
Join Date: Jul 2005
Location: Halifax, NS
Posts: 37
https://www.cbc.ca/news/business/wes...gers-1.5095779
WestJet's $30 US checked bag fee for some flights has angered many passengers, and now at least two customers have managed to get their money back.
They got a full refund after pointing out an error on their e-ticket receipt. It stated the $30 fee would be charged in Canadian — not U.S. dollars. Now they want WestJet to initiate refunds for all affected customers.
WestJet's $30 US checked bag fee for some flights has angered many passengers, and now at least two customers have managed to get their money back.
They got a full refund after pointing out an error on their e-ticket receipt. It stated the $30 fee would be charged in Canadian — not U.S. dollars. Now they want WestJet to initiate refunds for all affected customers.
#99
Join Date: Aug 2016
Location: YOW
Posts: 74
As Mike902 pointed out, WS has finally acknowledged that some e-tkts had information that contradicted their baggage policies. While WS will not proactively offer refunds, passengers that were charged incorrectly can claim their refund by contacting WS. Summarized the issue in a blog post, check if you are eligible for a refund - https://travelupdate.boardingarea.co...ge-fee-refund/
#101
A FlyerTalk Posting Legend
Original Poster
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,417
https://www.cbc.ca/news/business/wes...gers-1.5095779
WestJet's $30 US checked bag fee for some flights has angered many passengers, and now at least two customers have managed to get their money back.
They got a full refund after pointing out an error on their e-ticket receipt. It stated the $30 fee would be charged in Canadian — not U.S. dollars. Now they want WestJet to initiate refunds for all affected customers.
WestJet's $30 US checked bag fee for some flights has angered many passengers, and now at least two customers have managed to get their money back.
They got a full refund after pointing out an error on their e-ticket receipt. It stated the $30 fee would be charged in Canadian — not U.S. dollars. Now they want WestJet to initiate refunds for all affected customers.
#102
Join Date: Mar 2010
Location: Calgary
Posts: 1,437
The issue is some receipts were printed with the currency not shown as USD, who knows what criteria or which channel was incorrect in that respect (WestJet may not even know how the glitch occurred), these people can claim the difference in cost between USD and CAD by providing a copy of their receipt. All others were charged correct in USD if the receipt shows it.