Originally Posted by
mingzie
Hey guys, I got a prepaid BRG approved.
The rep said I will only get a refund at checkout by the hotel since my rate is prepaid. Is this legit and standard procedure? How does the hotel know to refund me?
I have not received consistent treatment regarding prepaid BRG.
1. When the credit card charge had not gone through yet by the time the BRG was approved, they just changed the rate and the correct amount was subsequently charged.
2. I received a check in the mail for the rate difference
3. The hotel issued a credit at check-out. They just asked to see the BRG e-mail to know how much to refund.