Originally Posted by
act0fgod
Well both my wife and I have St. Regis Bora Bora reservations switched from points to cash. I've been on the phone for the last 90 minutes. I've been transferred up the supervisor chain 4 times now and the current agent said she was checking with her supervisor. We'l see how this works out. With flights and other reservations I really don't want this to get all messed up.
To make matters worse I was previously in contact with Marriott on numerous occasions trying to get the reservation from a points reservation to a free night certificate and spent hours on the phone trying to make that happen as the system apparently couldn't apply the Marriott certificates to the starwood properties.
Same thing happened to me when checked yesterday. I have StR Bora Bora booked for March using points, and they all converted to a paid rate in the reservation, and all my confirmation numbers changed! Good thing I have copies of my original points bookings.
Called Marriott yesterday and they submitted a ticket in their system and said they will get back to me. This whole transition is one huge mess. The only way to see upcoming reservations is through the app. I can't even see my upcoming stays on the site.
Will keep you guys posted on this progress.